Support
Help centre
Find answers on billing, exports and safe use — or reach the team directly.
Contact the team
Email support@marlunbesjoi.shop or call +44 7160569645. You can also use the contact form.
Billing and subscriptions
Change plan, switch between monthly and annual, or cancel. Cancelled plans stay active to the end of the current period.
Refunds
How subscription refunds work and what happens to unused monthly allowance.
Your data and privacy
What we collect, how uploads are handled and how long we keep them.
Using AI output safely
Why renders and cut lists are estimates and must be verified before you cut.
Acceptable use
What the studio may and may not be used for.
Your content and licensing
Who owns uploads and generated results, and how they may be used.
Frequently asked
How do I cancel?+
Cancel anytime from your account. Your plan remains active until the end of the current billing period.
Do monthly allowances roll over?+
No. Project allowances reset at the start of each billing period and are not a credit pack or stored balance.
In what currency am I billed?+
All plans are billed in USD.
How fast do you reply?+
We answer email at support@marlunbesjoi.shop, usually within two business days.