Refund Policy

Plans are recurring USD subscriptions. Project allowances are a monthly service usage limit that resets each period and does not carry over. They are not a credit pack, prepaid balance or withdrawable value.

You can cancel at any time from your account. When you cancel, your plan stays active until the end of the current billing period, and you keep access to your plan features until then. We do not pro-rate a partial period after cancellation.

If an automatic renewal charges you and you have not used the service in the new period, contact us within 14 days at support@marlunbesjoi.shop and we will review a refund of that renewal in good faith.

Unused monthly project allowance has no cash value and is not refundable or transferable. It simply resets at the start of each period.

If a render or video does not meet your brief, our first remedy is to regenerate it within your plan. Because designs are creative and depend on the inputs you provide, dissatisfaction with a generated result is not by itself grounds for a refund, but we will always try to make it right.

Nothing in this policy affects mandatory consumer rights you may have under applicable law. Where a statutory cooling-off or refund right applies, we honour it.

Approved refunds are returned to your original payment method through our payment provider. Processing times depend on your bank or card issuer.

For any billing or refund question, email support@marlunbesjoi.shop. This policy is governed by the laws of England and Wales.